Returns & Refunds

In accordance with European legislation, you have 14 calendar days from the receipt of your order to notify us of your wish to return an item, without having to justify any reason. Unfortunately, after this 14-day period, we will no longer be able to accept your return request.

To be accepted, the returned item must meet the following conditions:Unused, unwashed and in perfect condition In its original packaging, with all its labels Accompanied by proof of purchase (order number or invoice)Any damaged item, dirty, or showing signs of wear, cannot be refunded.

To start a return request, contact us at support@meriune.com indicating:Your order number The item(s) concernedThe reason for the return: We will reply to you within 48 hours with instructions on how to proceed and the return address. Please do not send an item back without contacting us beforehand - any package received without a prior request cannot be processed.

Return shipping costs are the responsibility of the customer, except in cases of defective item, damaged upon receipt, or error on our part (wrong item sent). In these cases, the return costs are covered by Meriune.

Once your return has been received and verified, you will receive a confirmation email. The refund is made within 5 to 10 business days, on the payment method used at the time of purchase. The time taken to appear on your account may vary depending on your bank or payment institution.

If you receive an item that is defective, damaged, or does not comply with your order, contact support@meriune.com, along with photos of the item and packaging. We will offer you, as the case may be, a free return, an exchange, or a full refund.

We do not make direct exchanges. If you would like another item (size, color, model), please proceed with a return according to the above conditions and place a new order.

An order can be cancelled free of charge as long as it has not yet been shipped. Once the order is shipped, cancellation is no longer possible - you will need to follow the standard return procedure.

Cannot be returned or refunded: Personalized or overlength items. Items returned after the 14-day period. Items used, washed, or damaged by the customer.