MERIUNE
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Products & Sizes
Our models are mainly designed for cats and dogs. Each product sheet indicates the available sizes to help you choose the most suitable bed for your companion.
Measure your pet while it is lying down in its usual resting position, then compare its measurements to the size guide on the product page. If you're unsure between two sizes, choose the larger one.
No. The dimensions vary according to the model and the proposed sizes. Always check the measurements indicated on the product sheet before ordering.
Yes, several models are perfect for cats. Some particularly appreciate closed or semi-closed beds, which offer them a cozy and reassuring space.
Maintenance tips vary by model. The instructions specific to each product are included on its sheet in order to best preserve its shape, softness and materials.
Orders
After your purchase, you will receive a confirmation email with the essential details of your order. Remember to check your spam folder if you don’t see it.
If your order has not yet been processed or shipped, we will do our best to assist you. Please contact us as soon as possible via the Contact page, providing your order number.
Please contact us as soon as possible with your order number and your full new address. If the order has not yet been shipped, we will try to update it.
The available payment methods are displayed directly during the secure payment process on our shop. Only the means enabled on Shopify are offered.
Yes. Payments are processed through the secure solutions offered by Shopify. MERIUNE does not directly keep your bank details.
Delivery & tracking
We deliver for now in Europe and North America to the areas served by our carriers and suppliers. Any restrictions are indicated at the time of ordering.
The applicable delivery fees are indicated on the shop and at the time of payment. When a delivery is offered as part of an ongoing offer, this is specified on the site.
Delivery times may vary depending on the product, its availability and the carrier. An estimate is indicated on the product sheets or at checkout when available.
Yes. Once your order is shipped, you will receive the tracking information by email. You can also check its status on the "Track my order" page.
A delay can sometimes occur between the shipment of the package and the appearance of the first tracking information. If nothing changes after several days, contact our customer service.
Depending on the products ordered and their shipping location, an order may exceptionally be delivered in several packages. Several tracking numbers can then be communicated to you.
Returns & Refunds
Consult our "Returns & Refunds" page to find out the applicable conditions and the procedure to follow before any return.
Contact our customer service as soon as possible, indicating your order number and attaching photos of the package or item received. We will help you quickly.
Once your request has been approved and we have received the returned item (if necessary), the refund will be processed in accordance with the terms and conditions detailed on our “Returns & Refunds” page.